CUSTOMER SURVEYS & FEEDBACK

45 days after a purchase, we send out a customer survey. In this survey, we ask about both the product and the experience of shopping with us.
We also have 250+ reviews on Trustpilot, which you can read here.

The survey is part of our responsibility. When we put products into circulation, we have an obligation to understand how they work in practice and how they can be improved. That’s why your feedback truly means a lot to us. Every single response – both praise and criticism – helps shape how we grow. We carefully read all feedback and actively use it in our work to adjust products, improve the experience, and make more responsible choices moving forward.

It is therefore also important to us that you are completely transparent and honest about your experience with IGEN. This allows us to learn, adjust, and develop IGEN based on your feedback.

Our goal is for you to want to use and love your products igen and igen. And if a product does not live up to your expectations, we would like to find a solution. We also take this opportunity to remind you of our 365-day return policy, so unused items can be returned. We also remind customers of our 365-day return policy to further ensure that unused items are returned.